Seth Levine

Skills:

• supervising staff who provide desktop support for Windows and Macintosh Operating Systems in the ASU Academic Computing Environment
• considerable technical expertise with computer and multimedia hardware and software support including one-on-one and group training and troubleshooting
• strong customer service skills;
• staff hiring, supervision, training, evaluation, and development
• budgeting and creating reports related to financial affairs;
• Supervisory Academy graduate with experience applying the skills taught in that program.
• particularly adept at learning new technologies, implementing them, teaching others, and devising methods of dissemination to wider audiences.
• extracurricular activities have included the organization of a large convention which involved logistical and staff management for an event attended by over 1,000 out-of-town guests.
• basic web design skills including hand coding and use of Dreamweaver.
• excellent technical and creative writing skills, including the ability to write advertising copy and translate difficult technical jargon into material that is accessible to non-technical users.
• strong ability to develop an overview of difficult situations and find useful data and other information
• excellent ability to organize data into reports, especially using graphics to represent large number sets and charts and tables to help illustrate trends and describe scenarios.
• excellent speaking, writing and teaching, skills.
• comfortable speaking/teaching/performing in front of people, good sense of humor, relate well with audience, and enjoy doing this.
• square dance calling, which encompases many of the skills listed above
  
   

Experience:

• University education

• 1981-83 ASU, General Studies: 21 credits earned
  
  2006: ASU Supervisory Academy Graduate

• Positions held

• 6/05 – Present, ASU, TECHNOLOGY SUPPORT ANALYST, Senior (Classroom Support)
  
  11/03 – 5/05, ASU, TECHNOLOGY SUPPORT ANALYST (Classroom Support)
  
  8/99 - Present, Convention Planners, Inc., DIRECTOR OF LOGISTICS AND STAFFING for an Arizona Non-Profit Organization
  
  10/01 – 11/03, ASU, COMPUTING SITE OPERATOR SUPERVISOR (Computing Sites)
  
  1/99 – 10/01, ASU, TECHNOLOGY SUPPORT ANALYST ASSISTANT (Computing Sites>
  
  8/88 - 12/98, Mesa USD, AUDIO VISUAL & TECHNOLOGY SPECIALIST
  
  11/84 - 6/88, Mesa USD, SECRETARY TO THE ASSISTANT PRINCIPAL
  
  1/84 - 11/84, Mesa USD, AUDIO VISUAL DEPARTMENT CLERK

  ASU Job Title: Technology Support Analyst Senior
  
  Real Job Title: CSTO Supervisor of East Campus Classroom Support, CPS and ARS main contacts
  
  Area: Office of Classroom Management, Classroom Support and Technology Operations
  
  Supervisor/Manager: Sandra Johnson
  
  
  
  Project Assignments:

  • Training, support and implementation of Student Response Systems hardware and software.
  • Liaison between working group (CSTO & CPTI) and ARS System manager

  
  
  Job Responsibilities:

  • Support and supervise CSTO East Team of 3 full-time staff, provide backup support for other teams
  • Training, installation, record keeping, troubleshooting, and vendor communications for CPS hardware and software
  • Initiate orders for technology and classroom equipment and expendable supplies for the East Team.

   

  A Week in the Life:

  • Communications
    • handle all new incoming and any needed outgoing communications regarding Projects & Job Responsibilities
    • Initiate communication between myself and team members to share pertinent information about things going on in the classrooms we support.
      
       
  • Staff & Support Office Supervision and Development
    • Visit support offices and staff several times each day,
    • Conduct interviews to determine what's going on, what problems exist, who is doing what tasks, etc.
    • Solve problems, order supplies, reassign tasks, request follow-up communications
      
       
  • Customer Service/Support
    • Visit several classes per week to observe instructors using CPS, or just using the technology/multimedia equipment in the classrooms
    • During these visits: Identify any problems or questions raised during these visits and address them as needed
    • Respond to Customer Support and Training calls as needed, usually without warning or scheduling
      
       
  • Teach
    • Conduct group and one-on-one training session for instructors using or considering using CPS
    • Conduct training sessions (usually one-on-one) for instructors planning to use multimedia/technology equipment installed in classrooms.
      
       
  • Monitor the department's use of ARS
    • Run weekly report to find aged requests with no activity
    • ask individuals to update or close their aged requests
    • interface with ARS System Administrator as needed to request changes to the system
      
       
  • Attend meetings
    • Including but not limited to weekly or semi-weekly: OCM/NTSM, Equipment Upgrades, Problem/Change Management, 1:1 and group meetings with staff, Classroom Technology Upgrades,