Jennifer is a solutions-oriented, values-driven leader, strategist, and enthusiastic team builder with 25 years of experience at the intersection of leadership, technology, and education.
Currently the Assistant Director of Digital Transformation and Operational Excellence (DX OpEx) with Ira A. Fulton Schools of Engineering Technical Services, Jennifer is responsible for cybersecurity and unified service delivery (uIT), focused on integrating digital initiatives across academic, business, and technology units to enhance collaboration and operational efficiency, aligning efforts, fostering innovation, and promoting effective governance and risk management through technology solutions.
Previously with ASU Enterprise Technology, Jennifer served in multiple roles, including Executive Director of Governance and the Executive Director of Community Activation and Impact. She led the development of enterprise technology strategic priorities; the enterprise IT Community of Practice; the body of IT Policy; was a champion of a Privacy for All approach to how ASU centers the learner and builds trust; supported enterprise regulatory alignment and IT audit and compliance functions; advanced initiatives and technology solutions across ASU; and focused on technology community efforts in ET, across ASU, and with community partners — building community, activating collaborative alignment, and helping accelerate solutions with technology.
In her first role with ASU, she served as the Chief Digital Officer with ASU’s Watts College of Public Service and Community Solutions, where she led the technology and marcom programs, implementing organizational improvements to ensure the effective intersectionality of these teams and alignment with enterprise technology strategy.
Prior to ASU, Jennifer designed and led programs with the Arizona Department of Health Services where she launched the agency’s online community building and social technology program; championed an award-winning multi-channel presence; led a multi-disciplinary team; directed digital strategy and engagement; led front-end web design and development; oversaw video, photography and studio production; anchored the GIS program; and supported brand content creation.
Collaborating across Arizona State Government, Jennifer had the privilege of serving on numerous state-level collaborations for improvement to offerings for Arizonans, including the Governor’s Goal Council for Online Services developing Arizona Government Digital Strategy and digitizing citizen services; and led continuous quality improvement teams during Arizona State Government’s adoption of Lean practices.
Jennifer’s publications include Midwives and Marijuana: How the Arizona Department of Health Services Uses Social Media to Build Online Community, which appears in Applying Social Media Technologies in Healthcare Environments. Her numerous speaking engagements include Dreamforce, On the Pulse: Improving Access to Public Sector Health, and EDUCAUSE, Re-envisioning Privacy and Data Governance at ASU.
Passionate about the intersection of life and technology, Jennifer enjoys delivering solutions that improve experiences and thrives on team building. She has a proven track record of cultivating high-performing, high-trust, agile, happy teams that are sharply focused on solutions that center the learner, and she thrives on trusted relationship-building.
Jennifer holds a Bachelor of Arts in Anthropology from the University of Illinois, Urbana-Champaign and a Master of Science in Technology from Arizona State University. During her time as an Illini, Jennifer was a three-season, four-year letter winner in Cross Country, and Indoor and Outdoor Track & Field; a member of two Big Ten Championship teams; and a four-year recipient of the George Huff Award for academic and athletic excellence.
Keenly focused on her community, Jennifer’s footprint has included numerous mentoring engagements—ASU’s Commission of the Status of Women, ASU Enterprise Technology Emerging Leaders Program, Girls Who Code—volunteering as an assistant track & field coach, 100+ Women Who Care, and involvement in numerous local communities.