Nicky Marie Hardacre

Jimmy's Barbershop, LLC. - Owner/Barber/Shop Manger - 03/2020 to current

• manage day to day operations
• perform statistical operations to improve operations and forcast team needs
• prepare annual budgets with controls to prevent overages
• cultivate forward-thinking, inclusive and preformance-driven company culture to lead industry innovations
• establish, optimize and enforce business policies to maintain consistency across industry operations
• train and develop team members to build human capitol
• maintain up-to-date administrative records to monitor operational conditions
• enhance operation efficiency and productivity by managing budgets, accounts and costs
• train and motive employees to perform daily business functions
• consult with customers to assess needs and propose optimal solutions
• devise processes to boost long-term business success and increase profit levels
• reconcile daily sales, returns, and financial reports in Quickbooks
• reduce personnel turnover and promote employee development by recruiting team-oriented candidates and implement new training practices
• monitor market conditions to set accurate product pricing and take advantage of emerging trends
• conduct target market research to scope out industry competition and identify advantegous trends

Family Barbershop - Shop Manager/Barber - 06/2013 - 06/2020

• strengthened merchanding and promotional strategies to drive customer engagement and boost sales
• created employee schedules to align coverage with forcasted demands
• trained team members in successful strategies to meet operational and sales targets
• recruited and retaind top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
• delivered excellant customer service by addressing and resolving customer inquiries and complaints
• oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
• assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
• multiplied earnings through sales goal achievement, customer servive improvements and commitment to team objectives
• coached employees and trained on methods for handling various aspect of sales, complicated issues and difficult customers
• managed inventory control, cash control, and store opening and closing procedures
• mentored team members to enhance professional development and accountability in workplace

Car Care Clinic- Accounts Recievable/Inventory Assistant- 04/2003 - 10/2012

• posted cash and check reciepts by entering and varifying transactions from local deposit and lockboxes
• created finacial reports by analying, collecting and summarizing account trends and information
• processed bill reminders and consulted with third-party collection to resolve past-due customer accounts
• reconciled accounts recievable ledger to verify payments and resolve variances
• prepared billing statements and invoices for customer purchases and recorded transaction date, price, and fees to support accuracy
• billed customers by sending statements and invoices via fax or email
• answered customers questions and concerns and sought through outstanding payment accounts to resolution
• verified postings, figures and documents for mathematical accuracy, proper coding and correct entry
• investigated account discrepancies by obtaining and verifying information from customer service and sales department staff
• completed reports on unpaid accounts due to credit card reversals, declined credit cards and non-sufficient funds
• used Excel and Quickbooks databse to total, debit and credit accounts
• used accounting software to reconcile accounts, track income, and generate invoices
• made outbound calls to vendors and customers to discuss and resolve account needs

United States Army 2008-2011