Jose Irizarry

Passionate about improving the quality and experience of higher education while building high-performing, empowered teams that deliver exceptional service to students, faculty, and staff.

More than a decade of successful leadership in university admissions, customer service, student support, and operational management at Arizona State University. Experienced in leading teams within complex, matrixed organizations while achieving service, quality, performance, and student experience goals.

Eagerly takes on new and challenging initiatives that drive continuous improvement, operational excellence, and organizational growth. Skilled at evaluating existing practices, identifying opportunities for improvement, and implementing practical solutions that strengthen communication, consistency, efficiency, and decision-making.

Excels in fast-paced environments while managing multiple priorities, meeting aggressive goals and timelines, coaching staff, supporting cross-functional initiatives, and making timely decisions that affect operations and the student experience.

An operations leader who leverages technology, process improvement, and artificial intelligence to modernize workflows and help teams work more effectively. Actively integrates Claude, ChatGPT, Model Context Protocol, Slack AI, and other generative AI platforms into daily operations to improve communication, documentation, workflow automation, knowledge management, collaboration, and decision support.

Particularly interested in leadership opportunities that combine higher education administration, team development, and AI-enabled operational strategy to improve institutional performance and the experience of students, faculty, and staff.

CORE COMPETENCIES
• University admissions operations
• Higher education administration
• Customer service and student support leadership
• Admissions call center management
• AI-enabled operational strategy
• Generative AI workflow development
• Process redesign and operational efficiency
• Workflow automation and knowledge management
• Email communication and documentation improvement
• Slack collaboration and AI integration
• Prompt library and knowledge resource development
• Performance improvement and talent management
• Staff coaching and team development
• Cross-functional leadership
• Strategic planning and decision support
• Organizing complex information into clear, actionable guidance