Reynold Byers
Clinical Professor,
Department of Supply Chain Management
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Phone: 480-965-9488
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BA 408 TEMPE, AZ 85287-4706
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Mail code: 4706Campus: Tempe
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Education
- Ph.D. University of Rochester 2000
- M.S. University of Rochester 1997
- M.S. Brigham Young University 1994
Research Interests
- Service Operations Management
- Design and Management of Telephone Centers
- Financial Service Operations Strategy
- Performance Measurement in Services
Publications
- Reynold E. Byers and Kut C. So, "A Mathematical Model for Evaluating Cross-sales Policies in Telephone Service Centers," Manufacturing and & Service Operations Management, January 2007, Vol. 9, Iss. 1, pp 1-8.
- Reynold E. Byers and Phillip J. Lederer, "Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices" Journal of Management Information Systems, Fall 2001, Vol. 18, No. 2, pp 129-152.
- Reynold E. Byers and Phillip J. Lederer, "Channel Strategy Evolution in Retail Banking" forthcoming in the book of edited papers, Managing in the Information Economy: Current Research, edited by Uday Karmarkar, UCLA, and Uday Apte, SMU.
Research Activity
- Reynold E. Byers, Marshall Freimer and Phillip J. Lederer, "Retail Banking Choice of Distribution Strategy in a Competitive Market," under revision
- Reynold E. Byers and Rick So, "The Value of Information-based Cross-sales Policies in Telephone Service Systems."
- Reynold E. Byers, Gregory Dobson, and Robert A. Shumsky, "Optimal Allocation of Tasks in the Design of Telephone Centers"
Courses
2025 Fall
| Course Number | Course Title |
|---|---|
| WPC 501 | Statistics for Business |
2025 Summer
| Course Number | Course Title |
|---|---|
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 571 | Sust & Social Responsibility |
| SCM 571 | Sust & Social Responsibility |
2025 Spring
| Course Number | Course Title |
|---|---|
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 518 | Analytical Decision Modeling |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 587 | Project Management |
| SCM 518 | Analytical Decision Modeling |
| SCM 587 | Project Management |
2024 Fall
| Course Number | Course Title |
|---|---|
| WPC 501 | Statistics for Business |
| WPC 501 | Statistics for Business |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 571 | Sust & Social Responsibility |
2024 Summer
| Course Number | Course Title |
|---|---|
| SCM 591 | Seminar |
| SCM 591 | Seminar |
| SCM 300 | Global Supply Operations |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
2024 Spring
| Course Number | Course Title |
|---|---|
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 518 | Analytical Decision Modeling |
2023 Fall
| Course Number | Course Title |
|---|---|
| WPC 501 | Statistics for Business |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| WPC 501 | Statistics for Business |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 518 | Analytical Decision Modeling |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 591 | Seminar |
2023 Summer
| Course Number | Course Title |
|---|---|
| SCM 591 | Seminar |
| SCM 591 | Seminar |
2023 Spring
| Course Number | Course Title |
|---|---|
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 518 | Analytical Decision Modeling I |
| SCM 587 | Project Management |
2022 Fall
| Course Number | Course Title |
|---|---|
| WPC 501 | Statistics for Business |
| SCM 587 | Project Management |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| WPC 501 | Statistics for Business |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
2022 Summer
| Course Number | Course Title |
|---|---|
| SCM 591 | Seminar |
| SCM 591 | Seminar |
2022 Spring
| Course Number | Course Title |
|---|---|
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 518 | Analytical Decision Modeling I |
| SCM 587 | Project Management |
| SCM 591 | Seminar |
2021 Fall
| Course Number | Course Title |
|---|---|
| SCM 587 | Project Management |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| WPC 501 | Statistics for Business |
| SCM 518 | Analytical Decision Modeling I |
2021 Summer
| Course Number | Course Title |
|---|---|
| SCM 591 | Seminar |
| SCM 591 | Seminar |
2021 Spring
| Course Number | Course Title |
|---|---|
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 518 | Analytical Decision Modeling I |
| SCM 591 | Seminar |
| SCM 587 | Project Management |
2020 Fall
| Course Number | Course Title |
|---|---|
| SCM 587 | Project Management |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| WPC 501 | Statistics for Business |
| SCM 300 | Global Supply Operations |
2020 Summer
| Course Number | Course Title |
|---|---|
| SCM 591 | Seminar |
| SCM 591 | Seminar |
Honors / Awards
- University of California, Irvine Faculty Career Development Award, 2004
- William E. Simon Graduate School of Business Fellowship, 1994 - 1998
- Brigham Young University Presidential Scholarship, 1986 - 1987, 1990
Work History
Arizona State University: 2007-present. Previous Appointments: University of California, Irvine; University of Rochester; Brigham Young University; Utah Valley State College