Reynold Byers
Clinical Professor
- Reynold.Byers@asu.edu
- 480/965-9488
- BA 408 TEMPE, AZ 85287-4706
Clinical Professor
Education
- Ph.D. University of Rochester 2000
- M.S. University of Rochester 1997
- M.S. Brigham Young University 1994
CV
Research Interests
- Service Operations Management
- Design and Management of Telephone Centers
- Financial Service Operations Strategy
- Performance Measurement in Services
Publications
- Reynold E. Byers and Kut C. So, "A Mathematical Model for Evaluating Cross-sales Policies in Telephone Service Centers," Manufacturing and & Service Operations Management, January 2007, Vol. 9, Iss. 1, pp 1-8.
- Reynold E. Byers and Phillip J. Lederer, "Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices" Journal of Management Information Systems, Fall 2001, Vol. 18, No. 2, pp 129-152.
- Reynold E. Byers and Phillip J. Lederer, "Channel Strategy Evolution in Retail Banking" forthcoming in the book of edited papers, Managing in the Information Economy: Current Research, edited by Uday Karmarkar, UCLA, and Uday Apte, SMU.
Research Activity
- Reynold E. Byers, Marshall Freimer and Phillip J. Lederer, "Retail Banking Choice of Distribution Strategy in a Competitive Market," under revision
- Reynold E. Byers and Rick So, "The Value of Information-based Cross-sales Policies in Telephone Service Systems."
- Reynold E. Byers, Gregory Dobson, and Robert A. Shumsky, "Optimal Allocation of Tasks in the Design of Telephone Centers"
Courses
2022 Summer
| Couse Number | Course Title |
|---|---|
| SCM 591 | Seminar |
| SCM 591 | Seminar |
2022 Spring
| Couse Number | Course Title |
|---|---|
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 518 | Analytical Decision Modeling I |
| SCM 587 | Project Management |
| SCM 591 | Seminar |
2021 Summer
| Couse Number | Course Title |
|---|---|
| SCM 591 | Seminar |
| SCM 591 | Seminar |
2021 Spring
| Couse Number | Course Title |
|---|---|
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 518 | Analytical Decision Modeling I |
| SCM 591 | Seminar |
| SCM 587 | Project Management |
2021 Fall
| Couse Number | Course Title |
|---|---|
| SCM 587 | Project Management |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| WPC 501 | Statistics for Business |
| SCM 518 | Analytical Decision Modeling I |
2020 Summer
| Couse Number | Course Title |
|---|---|
| SCM 591 | Seminar |
| SCM 591 | Seminar |
2020 Spring
| Couse Number | Course Title |
|---|---|
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 502 | Operations & Supply Chain Mgmt |
| SCM 502 | Operations & Supply Chain Mgmt |
| SCM 591 | Seminar |
2020 Fall
| Couse Number | Course Title |
|---|---|
| SCM 587 | Project Management |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| WPC 501 | Statistics for Business |
| SCM 300 | Global Supply Operations |
2019 Summer
| Couse Number | Course Title |
|---|---|
| SCM 432 | Control Sys-Supply Chain Mgmt |
| SCM 591 | Seminar |
| SCM 300 | Global Supply Operations |
2019 Spring
| Couse Number | Course Title |
|---|---|
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 587 | Project Management |
| SCM 502 | Operations and Supply Mgmt |
| SCM 587 | Project Management |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 502 | Operations and Supply Mgmt |
2019 Fall
| Couse Number | Course Title |
|---|---|
| WPC 501 | Statistics for Business |
| WPC 501 | Statistics for Business |
| MGT 595 | Continuing Registration |
| SCM 587 | Project Management |
| SCM 518 | Analytical Decision Modeling I |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| WPC 501 | Statistics for Business |
| WPC 501 | Statistics for Business |
| SCM 516 | Intro to Applied Analytics |
2018 Summer
| Couse Number | Course Title |
|---|---|
| SCM 300 | Global Supply Operations |
| SCM 300 | Global Supply Operations |
| SCM 432 | Control Sys-Supply Chain Mgmt |
| SCM 591 | Seminar |
| SCM 432 | Control Sys-Supply Chain Mgmt |
2018 Spring
| Couse Number | Course Title |
|---|---|
| SCM 432 | Control Sys-Supply Chain Mgmt |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
| SCM 502 | Operations and Supply Mgmt |
| SCM 502 | Operations and Supply Mgmt |
| SCM 515 | Decision Mod-Supply Chain Mgmt |
2018 Fall
| Couse Number | Course Title |
|---|---|
| WPC 501 | Statistics for Managers |
| WPC 501 | Statistics for Managers |
| MGT 595 | Continuing Registration |
| SCM 587 | Project Management |
| SCM 501 | Basics of Ops & Supply Mgmt |
2017 Summer
| Couse Number | Course Title |
|---|---|
| SCM 432 | Control Sys-Supply Chain Mgmt |
| SCM 591 | Seminar |
| SCM 517 | Data-Driven Quality Management |
| SCM 432 | Control Sys-Supply Chain Mgmt |
2017 Fall
| Couse Number | Course Title |
|---|---|
| WPC 501 | Statistics for Managers |
| WPC 501 | Statistics for Managers |
| SCM 501 | Basics of Ops & Supply Mgmt |
Honors / Awards
- University of California, Irvine Faculty Career Development Award, 2004
- William E. Simon Graduate School of Business Fellowship, 1994 - 1998
- Brigham Young University Presidential Scholarship, 1986 - 1987, 1990
Work History
Arizona State University: 2007-present. Previous Appointments: University of California, Irvine; University of Rochester; Brigham Young University; Utah Valley State College