Profiles in "Customer Service" Expertise Area

  • Patty Rosciano is the Senior Program Coordinator of ASU's Employee Recognition Program and New Employee Orientation.  Born and raised in Phoenix, AZ. Avid hiker. Dog lover. Sun Devil Graduate.
  • As leader of Knowledge Enterprise Web Services, I manage a team and a product portfolio consisting of over 150 websites and research applications. I elevate the university globally via innovative technological solutions.
  • Mary Jo Bitner is one of the founders of the service marketing discipline, committing her career to the study of customer satisfaction, customer-employee interactions, servicescapes, and technology delivered service.
  • Erwin has taught a range of organizational development courses, as well as humanities, history, public administration, personal planning, ethics, behavioral dynamics and work alignment, among others.