A highly creative and customer-centrist professional with a passion for innovation and service excellence. Motivated to exceed expectations and deliver results that drive customer satisfaction, alignment, & business success.

Mary Jo Bitner is one of the founders of the service marketing discipline, committing her career to the study of customer satisfaction, customer-employee interactions, servicescapes, and technology delivered service.

Erwin has taught a range of organizational development courses, as well as humanities, history, public administration, personal planning, ethics, behavioral dynamics and work alignment, among others.