Shannon oversees both the ASU University Archives and the archival collections at Thunderbird School of Global Management, responding to requests for information, research, and duplication. She facilitates the selection and acquisition of new or transferring archival collections. She is committed to cultivating and maintaining relationships with departments on campus, as well as alumni, donors, and community members. She is continually looking for opportunities to promote collections and services through outreach and engagement. She has specific interests in web archiving, born-digital materials, and the ASU Digital Repository. She is President of the Arizona Archives Alliance and is a long-serving member of the Arizona Historical Records Advisory Board. Shannon also serves as an Advisory Board member for Project STAND which is a national project to document student activism and marginalized communities on college campuses.