ZaZa Golo

I am an experienced Microsoft SMB Support Specialist with a proven track record of delivering comprehensive technical solutions across a wide range of platforms and technologies. My expertise spans enterprise-level software including Microsoft 365, where I provide end-to-end support for cloud-based productivity solutions, as well as Salesforce CRM implementation and administration. I leverage Tableau Business Intelligence and Analytics to help organizations transform raw data into actionable insights that drive business decisions.
Beyond traditional business software, I possess advanced skills in creative and design applications, including Blender 3D for modeling and animation, the complete Adobe Creative Suite for multimedia production, CorelDraw for vector graphics and design work, and Sketchup for architectural visualization and 3D modeling. This unique combination of technical and creative expertise allows me to bridge the gap between IT infrastructure and creative workflows.
My technical foundation is strengthened by proficiency in multiple programming languages and development environments. I work extensively with C++ for system-level programming, Java for enterprise application development, SQL for database management and query optimization, Prolog for logical programming and AI applications, and Python for automation, scripting, and data analysis. This diverse programming background enables me to troubleshoot complex technical issues, automate repetitive tasks, and develop custom solutions tailored to specific business needs.
Having lived and worked in multiple countries, I bring a global perspective to technical support and customer service. This international experience has deepened my understanding of diverse business practices, cultural communication styles, and regional operational requirements. I am adept at navigating cross-cultural interactions and adapting support strategies to meet the expectations of clients from varied backgrounds, which has proven invaluable in today's increasingly globalized business environment.

Throughout my career, I have consistently received recognition for excellence in customer service and support. Microsoft SMB Support, TTECH, and Home Depot have each acknowledged my ability to deliver exceptional customer experiences, particularly in high-pressure situations requiring advanced technical knowledge and interpersonal skills. My approach to conflict resolution emphasizes active listening, clear communication, and a commitment to finding solutions that address both immediate concerns and long-term business objectives. My international experience further enhances this approach, allowing me to connect with clients on a deeper level and provide culturally sensitive support that builds trust and long-term relationships.