Founder & Principal Consultant
Legacy Line Operations | Hayward, California | 2025 to Present
Founded and operate an operational architecture consultancy focused on helping founder led and growth stage organizations improve scalability, execution clarity, and operational coordination.
Developed the Legacy Line Clarity Framework™, a proprietary operational methodology designed to diagnose workflow fragmentation, leadership bottlenecks, governance gaps, and organizational friction within growing companies.
Built and maintain the full operational infrastructure of the business independently, including diagnostic systems, SOP libraries, KPI tracking tools, reporting frameworks, proposal development, client coordination workflows, and financial oversight processes.
Leverage AI enabled workflow systems and automation tools to improve documentation consistency, reduce manual administrative work, and support scalable consulting delivery.
Conduct structured operational research and comparative case study analysis focused on organizational architecture, systems maturity, workflow design, and scalability constraints across founder led organizations.
Service Coordinator
Comfort Dynamics, Inc. | San Leandro, California | 2024 to 2025
Managed office and service operations for a multi territory HVAC service organization, supporting procurement coordination, vendor management, billing workflows, technician communication, and operational execution.
Built and implemented paperless workflow systems for timesheets, billing, and job creation that reduced billing cycle time from 10 days to 4 days and reduced processing errors by 40%.
Developed ACH and credit card payment processing tools while supporting financial tracking, expense documentation, reporting workflows, and operational coordination between field teams, finance, and leadership.
Trained team members on newly implemented workflow systems and maintained process documentation to support consistency and long term operational adoption.
Regional Service Coordinator
Grundfos | Hayward, California | 2021 to 2024
Managed regional service coordination and operational workflows across six U.S. service centers for a global manufacturing organization, supporting procurement tracking, vendor coordination, service operations, financial reporting, and cross functional communication.
Redesigned intake and coordination workflows that reduced job creation timelines from approximately 16 days to under 24 hours. Improvements were later standardized company wide after validation.
Improved service response timelines from approximately 12 days to under 48 hours through workflow redesign, operational coordination improvements, and process standardization.
Maintained SAP ERP system integrity across service, finance, and supply chain operations while supporting reporting dashboards, compliance documentation, operational visibility, and leadership decision support.
Recognized by leadership for operational ownership and cross functional impact and nominated for Tradeswoman of the Year in 2023.
Service Administrator | Billing Specialist
R.F. MacDonald Co. | Hayward, California | 2019 to 2021
Managed open job tracking, billing reconciliation, month end reporting, and operational documentation within a high volume industrial service environment contributing to a $109M revenue milestone.
Transitioned billing operations from paper based systems to fully digital workflows, improving reporting visibility, operational accuracy, compliance readiness, and billing efficiency.
Coordinated vendor communication, workflow issue resolution, and cross departmental operational support while maintaining ERP system accuracy and organized operational records.
Operations Administrator II | Outbound Dispatch
FedEx Ground | Hayward, California | 2017 to 2018
Managed high volume dispatch coordination supporting more than 85 drivers daily within a fast paced logistics environment.
Identified and corrected a routing logic issue generating more than 500 duplicate requests per day, recovering approximately two hours of operational processing capacity per shift through workflow redesign and root cause analysis.
Maintained operational dispatch records, route coordination, and terminal communication while supporting delivery execution during sustained peak volume operations.
Terminal Lead
CFR AutoDirect | Northern California | 2015 to 2017
Promoted within six months to lead terminal operations supporting logistics coordination, customer service, billing operations, dispatch workflows, and vendor communication across West Coast operations.
Built a centralized customer communication workflow that reduced terminal call volume from approximately 200 to 300 daily calls to under 20 while enabling remote teams to resolve most inquiries without escalation.
Authored SOPs for dispatch and billing processes that became operational standards across East and West Coast locations.
Administrative and Operational Leadership Experience
Over the course of her career, Leslie has supported operational coordination, workflow management, billing operations, customer communication, and administrative leadership across multiple industries including:
- Banking and financial services
- Healthcare administration
- Human resources and organizational administration
- Aerospace support environments
- Logistics and transportation operations
- International customer service operations
- Nonprofit and church operations
These roles provided broad experience in workflow coordination, financial operations, client relations, operational systems management, cross functional communication, and scalable service delivery within complex service based organizations.
