Qualitative researcher focused on patient experience, healthcare innovation, and human-centered work across health, technology, and HCI. Passionate about improving wellbeing through equitable, patient-centered research.

Dr. Karkee is a graduate in international public health from University College London and Curtin University with more than 15 years of experience in teaching and research.

Mende's research focuses on services, consumer-firm relationships, and the positive effects of marketing on consumer and societal well-being.