Profiles in "Service Quality/Patient Experience of Care" Expertise Area
- PostDoc at SCAS, leading research on AI fairness in fire/EMS. Focus: improving effectiveness of AI in emergency services. Interdisciplinary work spans Health Services Research, STS, Health Informatics, and HCI.
- Dr. Karkee is a graduate in international public health from University College London and Curtin University with more than 15 years of experience in teaching and research.
- Mende's research focuses on services, consumer-firm relationships, and the positive effects of marketing on consumer and societal well-being.