Sarah Tracy
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Phone: 480-965-5095
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Stauffer Bldg A A410E Tempe, AZ 85287-1205
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Mail code: 1205Campus: Tempe
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Dr. Sarah J. Tracy (Ph.D., University of Colorado, 2000) is School Director and Professor of organizational communication and qualitative methodology of The Hugh Downs School of Human Communication at Arizona State University. She is a Distinguished Scholar of The National Communication Association, Fellow of the International Communication Association, Distinguished Teacher of The Western States Communication Association, and Co-Founder of The Transformation Project, a consortium of faculty, students, and community members who seek to discover and promote creative change processes that encourage healthy communication patterns, collaborative group behavior, and equitable forms of social organization. She has been listed in the top two percent of scientists in the world across all fields by Stanford University’s Research Innovation Center’s 2023 career rankings.
As Director, her vision is focused on inclusive excellence, entrepreneurial leadership, advancing top-tier use-inspired research, fostering impactful partnerships across the community and university, providing access to results-driven education in innovative formats, and cultivating organizational flourishing for school stakeholders. In this administrative role, she oversees approximately 175 employees and an annual budget of ~$12 million. She leads 68 faculty (including tenure track, teaching track, and six appointed leadership positions), 18 staff members, 46 graduate student instructors or research assistants, and a team of ~40 instructional support workers. The school educates a diverse student body of ~1600 undergraduate majors, ~50 PhD students, and ~250 MA students with a total annual SCH of ~20k. The school offers four degrees, a minor, two certificates, and universal learning opportunities via both in-person and online options. The school features a research center, debate and forensics, internships, study abroad, and student research and career opportunities.
Professor Tracy’s scholarly work examines emotion, communication, and identity in the workplace with focus on emotional labor, compassion, bullying, and organizational flourishing. She is an interdisciplinary leader in qualitative research methods—including participant observation, interviewing, focus groups, organizational training / intervention, document analysis and discourse analysis—and she hosts the Youtube channel Get Your Qual On. Her award-winning research has resulted in two books including Qualitative Research Methods: Collecting Evidence, Crafting Analysis, Communicating Impact, by Wiley soon in its third edition. This book elucidates a contextual approach for phronetic iterative qualitative data analysis (PIQDA), serving as a primary scholarly source on qualitative design and analysis, a practitioner’s resource for assessment, and a pedagogical resource for short courses, workshops, and graduate and undergraduate courses.
Dr. Tracy has published more than 100 scholarly monographs with 29+ thousand citations appearing in outlets such as Communication Monographs, Communication Theory, Management Communication Quarterly, Human Communication Research, Qualitative Inquiry, Health Communication, Journal of Management Studies, and Journal of Applied Communication Research.
Sarah has delivered over 75 keynotes and workshops worldwide for a variety of universities and organizations including Honeywell, Mayo Clinic, Metropolitan Association of Business Executives, and City of Phoenix. Her work inspires communication that builds resilience in the face of organizational disruption, burnout, and stress. Furthermore, Sarah regularly serves as a media resource—on topics such as leadership, burnout, toxic positivity, and work-life balance—contributing to outlets such as National Public Radio, The Today Show, The Phoenix Business Journal, and The Arizona Republic.
Related Stories:
ASU's Hugh Downs School names Sarah J. Tracy as school director
ASU's Hugh Downs School names Sarah J. Tracy interim director
ASU professor wins Distinguished Scholar Award from National Communication Association
ASU professor teaches students to become experts on happiness, leadership
- Ph.D. Communication Studies, University of Colorado-Boulder
- M.A. Communication Studies, University of Colorado-Boulder
- B.A. Public Relations and Communication, University of Southern California
organizational communication, emotion and wellness at work, compassion, leadership, qualitative research methods
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Books
- Tracy, S. J. (2013). Qualitative research methods: Collecting evidence, crafting analysis, communicating impact. Hoboken, NJ: Wiley-Blackwell. (340 pages). Reviews available here.
- Deetz, S., Tracy, S. J., & Simpson, J. L. (2000). Leading organizations through transition: Communication and cultural change. Thousand Oaks, CA: Sage (232 pages).
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Book Chapters in last five years
- Tracy, S. J., & *Donovan, M. C. J. (2018). Moving from practical application to expert craft practice in organizational communication: A review of the past and OPPT-ing into the future. In P. J. Salem & E Timmerman (Eds.), Transformative Practices and Research in Organizational Communication (pp. 202-220). Hershey, PA: IGI Global.
- Tracy, S. J., & Malvini Redden, S. (2016). Markers, metaphors, and meaning: Drawings as a visual and creative qualitative research methodology in organizations. In K. D. Elsbach, and R. M. Kramer (Eds.), Handbook of qualitative organizational research: Innovative pathways and ideas (pp. 238-248). New York: Routledge.
- Tracy, S. J. (2014). Emotion and communication in organizations. In W. Donsbach (Ed.), Concise International Encyclopedia of Communication. Hoboken, NJ: Wiley-Blackwell.
- Tracy, S. J., & Geist-Martin, P. (2014). Organizing ethnography and qualitative approaches. In D. Mumby and L. L. Putnam (Eds.), Sage handbook of organizational communication, 3rd ed. (pp. 245-270). Thousand Oaks, CA: Sage.
- Lutgen-Sandvik, P., Tracy, S. J., & Alberts, J. K. (2013). Prevalence, perception, degree, & impact of adult bullying in the American workplace. In P. Lutgen-Sandvik (Ed.), Adult Bullying—A Nasty Piece of Work (pp. 12-33). St. Louis, MO: ORCM Press.
- Tracy, S. J., Lutgen-Sandvik, P., & Alberts, J. K. (2013). Explaining the unexplainable: The painful experiences of workplace bullying. In P. Lutgen-Sandvik (Ed.), Adult Bullying—A Nasty Piece of Work (pp. 86-110). St. Louis, MO: ORCM Press.
- Lutgen-Sandvik, P., Tracy, S. J., & Alberts, J. K. (2013). Communicative nature of bullying and responses to bullying. In P. Lutgen-Sandvik (Ed.), Adult Bullying—A Nasty Piece of Work (pp. 175-193). St. Louis, MO: ORCM Press.
- Lutgen-Sandvik, P., & Tracy, S. J.(2013). What we know about workplace bullying: A Review. In P. Lutgen-Sandvik (Ed.), Adult Bullying—A Nasty Piece of Work (pp. 324-357). St. Louis, MO: ORCM Press.
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Journal Articles (in last 5 years)
- * Donovan, M. C. J., & Tracy, S. J. (In Press). Critical pedagogy meets transformation: Creating the being of communication activists. Communication Education, 66, 378-380.
- Tracy, S. J. (2017). Practical application in organizational communication: A historical snapshot and challenge for the future. Management Communication Quarterly, 31(1), 139-145.
- Tracy, S. J., & Huffman, T. P. (2017). Compassion in the face of terror: A case study of recognizing suffering, co-creating hope, and developing trust in a would-be school shooting. Communication Monographs, 84, 30-53. doi: 10.1080/03637751.2016.1218642 [75% effort]
- Dev, S., * Hoffman, T. K., Kavalieratos, D., Schwenke, D., Heidenreich, P. Wu, W., Tracy, S. J. (2016). Barriers to Adoption of Mineralocorticoid Receptor Antagonists in Patients with Heart Failure: A Mixed-Methods Study. Journal of the American Heart Association, 5(3) e002493. doi: 10.1161/JAHA.115.002493 (11 pages).
- * Hinrichs, M. M., Seager, T. P., Tracy, S. J., & Hannah, M. A. (2016). Innovation in the knowledge age: Implications for collaborative science. Environment Systems and Decisions, 1-12. DOI: 10.1007/s10669-016-9610-9 [25% effort]
- Tracy, S. J. (2016). Buds bloom in a second spring: Storying the male voices project. Qualitative Inquiry, 22, 17-24. DOI: 10.1177/1077800415603397
- * Scarduzio, J. A., & Tracy, S. J. (2015). Sensegiving and sensebreaking via emotion cycles and emotional buffering: How collective communication creates order in the courtroom. Management Communication Quarterly, 29, 331-357. Lead Article.
- Dev, S., * Hoffman, T., Kavalieratos, D., Schwenke, D., Heidenreich, P., Wu, W. C., & Tracy, S. (2015). Barriers to adoption and monitoring of mineralocorticoid receptor antagonists in a VA medical center. Journal of the American College of Cardiology, 65(10), A847.
- * Way, A. K., Zwier, R. K., & Tracy, S. J. (2015). Dialogic interviewing and flickers of transformation: An examination and delineation of interactional strategies that promote participant self-reflexivity. Qualitative Inquiry, 21, 720-731. DOI: 10.1177/1077800414566686
- Tracy, S. J., *Franks, T., *Brooks, M. M., *Hoffman, T. K. (2015). An OPPT-in approach to relational and emotional organizational communication pedagogy. Management Communication Quarterly, 29, 322-328.
- Rivera, K. D., & Tracy, S. (2014). Embodying emotional dirty work: A messy text of patrolling the border. Qualitative Research in Organizations and Management, 9, 201-222. Highly Commended paper by 2015 Emerald Literati Network Awards for Excellence. http://www.emeraldgrouppublishing.com/authors/literati/awards.htm?year=2015
- Bisel, R. S., Barge, J. K., Dougherty, D.S., Lucas, K., Tracy, S. J. (2014). A round-table discussion of “big” data in qualitative organizational communication research. Management Communication Quarterly, 625-649.
- Tracy, S. J. (2014). Fieldwork horse-assery: Making the most of feeling humiliated, rebuffed, and offended during participant observation research. Management Communication Quarterly, 28, 459-466. doi. 10.1177/0893318914536965.
- Tracy, S. J., Eger, E. K., Huffman, T. P., Malvini Redden, S., Scarduzio, J. A. (2014). Narrating the backstage of qualitative research in organizations: A synthesis. Management Communication Quarterly, 28, 423-432. doi. 10.1177/0893318914536964.
- Allen, J. A., Scott, C. W., & Tracy, S. J., Crowe, J. (2013). The signal provision of emotion: Using emotions to enhance reliability via sensemaking. International Journal of Work, Organisation, and Emotion.
- *Malvini Redden, S., Tracy, S. J., & Shafer, M. (2013). A metaphor analysis of recovering substance abusers’ sensemaking of medication assisted treatment. Qualitative Health Research, 23, 951-962.
- *Way, D., & Tracy, S. J. (2012). Conceptualizing compassion as recognizing, relating and (re)acting: An ethnographic study of compassionate communication at hospice. Communication Monographs, 79, 292-315. Spurred performance, “A Good Death”, by Lou Clark, April 2013.
- Tracy, S. J. (2012). The toxic and mythical combination of a deductive writing logic for inductive qualitative research. Qualitative Communication Research, 1, 109-141.
- Lutgen-Sandvik, P., & Tracy, S. J. (2012). Answering five key questions about workplace bullying: How communication scholarship provides thought leadership for transforming abuse at work. Management Communication Quarterly, 26, 3-47. Lead Article. Featured on SAGE publication’s "Management Ink".
- Brandt,William R*, Borden,Steven A., Calhoun,Ronald Joseph, Clark,Susan Spierre, Cloutier,Scott, Hettel,Jacqueline Marie, Johnson,Nathan Gregory, Seager,Thomas Payson, Shakarian,Paulo, Simeone,Michael Paul, Tracy,Sarah Jane, Youngbull,Aaron Cody, Shafer,Michael S*, Lant,Timothy W, Robles-Sotelo,Elias, Schaefer,David, Spohn,Cassia Cathleen, Tracy,Sarah Jane. Veteran Engagement in the NEPTUNE Program. DOD-NAVY-ONR(8/7/2015 - 8/31/2017).
Courses
2025 Spring
| Course Number | Course Title |
|---|---|
| COM 792 | Research |
| COM 799 | Dissertation |
| COM 382 | Classroom Apprenticeship |
| COM 499 | Individualized Instruction |
| COM 792 | Research |
| COM 792 | Research |
| COM 792 | Research |
| COM 493 | Honors Thesis |
2024 Fall
| Course Number | Course Title |
|---|---|
| COM 792 | Research |
| COM 499 | Individualized Instruction |
| COM 382 | Classroom Apprenticeship |
| COM 792 | Research |
| COM 799 | Dissertation |
2024 Summer
| Course Number | Course Title |
|---|---|
| COM 799 | Dissertation |
| COM 799 | Dissertation |
| COM 792 | Research |
| COM 792 | Research |
| COM 792 | Research |
| COM 792 | Research |
2024 Spring
| Course Number | Course Title |
|---|---|
| COM 382 | Classroom Apprenticeship |
| COM 799 | Dissertation |
| COM 493 | Honors Thesis |
2023 Fall
| Course Number | Course Title |
|---|---|
| COM 604 | Theory Construction in Comm |
| COM 792 | Research |
| COM 792 | Research |
| COM 799 | Dissertation |
2023 Summer
| Course Number | Course Title |
|---|---|
| COM 799 | Dissertation |
| COM 799 | Dissertation |
| COM 792 | Research |
| COM 792 | Research |
| COM 792 | Research |
| COM 312 | Comm, Conflict & Negotiation |
| COM 312 | Comm, Conflict & Negotiation |
| COM 792 | Research |
2023 Spring
| Course Number | Course Title |
|---|---|
| COM 792 | Research |
| COM 792 | Research |
| COM 799 | Dissertation |
| COM 493 | Honors Thesis |
| COM 499 | Individualized Instruction |
2022 Fall
| Course Number | Course Title |
|---|---|
| COM 792 | Research |
| COM 690 | Reading and Conference |
| COM 499 | Individualized Instruction |
| COM 792 | Research |
| COM 799 | Dissertation |
2022 Summer
| Course Number | Course Title |
|---|---|
| COM 799 | Dissertation |
| COM 799 | Dissertation |
| COM 792 | Research |
| COM 792 | Research |
| COM 690 | Reading and Conference |
| COM 792 | Research |
| COM 690 | Reading and Conference |
| COM 792 | Research |
2022 Spring
| Course Number | Course Title |
|---|---|
| COM 799 | Dissertation |
| COM 792 | Research |
| COM 792 | Research |
| COM 492 | Honors Directed Study |
| COM 493 | Honors Thesis |
2021 Fall
| Course Number | Course Title |
|---|---|
| COM 792 | Research |
| COM 792 | Research |
| COM 792 | Research |
| COM 799 | Dissertation |
| COM 609 | Adv Qual Research Meth Comm |
| COM 499 | Individualized Instruction |
| COM 792 | Research |
| COM 792 | Research |
2021 Summer
| Course Number | Course Title |
|---|---|
| COM 799 | Dissertation |
| COM 799 | Dissertation |
| COM 792 | Research |
| COM 792 | Research |
2021 Spring
| Course Number | Course Title |
|---|---|
| COM 382 | Classroom Apprenticeship |
| COM 407 | Adv Critical Methods in Comm |
| COM 792 | Research |
| COM 792 | Research |
| COM 792 | Research |
| COM 799 | Dissertation |
| COM 492 | Honors Directed Study |
| COM 493 | Honors Thesis |
| COM 692 | Research |
2020 Fall
| Course Number | Course Title |
|---|---|
| COM 792 | Research |
| COM 792 | Research |
| COM 799 | Dissertation |
2020 Summer
| Course Number | Course Title |
|---|---|
| COM 799 | Dissertation |
| COM 799 | Dissertation |
| COM 690 | Reading and Conference |
2020 Spring
| Course Number | Course Title |
|---|---|
| COM 499 | Individualized Instruction |
| COM 792 | Research |
| COM 792 | Research |
| COM 792 | Research |
| COM 792 | Research |
| COM 799 | Dissertation |
| COM 609 | Adv Qual Research Meth Comm |
| COM 692 | Research |
| COM 799 | Dissertation |
- Tracy, S. J. The promise of talk for transforming work-life scripts. Presented at the National Communication Association, San Francisco (Nov 2010).
- Tracy, S. J., & Wong, T. S. Can we be positive yet critical? Making a case for the study of positive emotion at work. Presented at the National Communication Association, San Fransisco (Nov 2010).
- Tracy, S. J. An eight-point conceptualization of quality in qualitative research: Distinguishing mean practices from end goals in our work. Paper presented to the National Communication Association. San Francisco (Nov 2010).
- Tracy, S. J. Endorsing Equity and Applauding Stay-at-Home Moms: How male voices on work-life reveal aversive sexism and flickers of transformation. National Center for Women & Information Technology (Nov 2010).
- Tracy, S. J. Nightmares, Demons & Slaves: How communication research helps us "see", understand and combat workplace bullying. Keynote Speaker for James Madison University’s 32nd Annual Communication Studies Conference: Communi (Apr 2010).
- Tracy, S. J. Endorsing Equity and Applauding Stay-at-Home Moms: How male voices on work-life reveal aversive sexism and flickers of transformation. The University of North Carolina-Charlotte Communication Studies and Organizational Science Program (Apr 2010).
- Tracy, S. J. The criteria controversy: Why qualitative research is still judged by functionalist yardsticks, and what we can do about it. Qualitative Research in Management and Organization conference. Anderson School of Management, Unive (Apr 2010).
- Tracy, S. J. Engaging scholarship through phronesis, white papers, media relations, and web presence. National Communication Association. Organizational communication preconference on engagement (Nov 2009).
- LeGreco, M., & Tracy, S. Discourse tracing and the qualitative study of social change. Presented to the National Communication Association. Chicago, IL (Nov 2009).
- Tracy, S. J. (2009). (Dialoging About) ‘Care as a Common Good'. Annual meeting of the Organization for the Study of Communication, Language and Gender, Los Angela (Oct 2009).
- Tracy, S. J., & Rivera, K. D. Multiple and varied male voices: How male executive’s viewpoints on public work-life intersect with their roles and practices in the private sphere. Western States Communication Association, Mesa, AZ (Feb 2009).
- Tracy, S. J. Panty-waisted, sound-bitten, limp-wristed, and mediated: The joys and challenges of workplace bullying as public scholarship. Western States Communication Association, Mesa, AZ (Feb 2009).
- Tracy, S. J. "Don’t Eat The Paste" Paper for The sustainable self: Exploration of work/life wellness through individual, organizational, and social action. The annual meeting of the Western States Communication Association, Mesa, AZ (Feb 2009).
- Tracy, S. J. & Rivera, K.D. "Body matters: How embracing our unconventional bodies is key to the ethnographic adventure" during the full-day ethnography preconference seminar: Performing Unconventional Identities. National Communication Association, San Diego, CA (Nov 2008).
- Tracy, S. J. w/ Cliff Scott and Elizabeth Richard. "But what if the research questions really didn't come first?": The paradoxes and challenges of methodological conventions and interpretive qualitative research. National Communication Association. San Diego (Nov 2008).
- Hess, J. A., & Tracy, S. J. Finding your first job: The job search and interviewing process: Getting the most from your graduate education in communication. National Communication Association. San Diego (Nov 2008).
- Alberts, J, Tracy, Sarah, Trethewey, A, Montoya, Y, Riforgiate, S. Retheorizing Domestic Division of Labor. National Communication Association (Nov 2006).
- Montoya, Y, Tracy, Sarah. Exploring the intersections of everyday practices and discourses of gender at work. International Communication Association - Dresden, Germany (Jun 2006).
- Tracy, Sarah. Addressing burnout in correctional officers: A structural approach. Western States Communication Association, Palm Springs, CA (Feb 2006).
- Tracy, Sarah. Theorizing future directions on work-life transition/balance research: Crystallizing frames for work-life. Western States Communication Association, Palm Springs, CA (Feb 2006).
- Tracy, Sarah. Top four papers in organizational communication. Western States Communication Association, Palm Springs, CA (Feb 2006).
- Trethewey, A, Tracy, Sarah, Alberts, J. Collaboration, community, and confidence. Presenter for panel workshop entitled "From Idea to Article". Western States Communication Association, Palm Springs, CA (Feb 2006).
- Tracy, Sarah. Occuptional identity: What differentiates those who choose to work behind bars?. National Communication Association (Nov 2005).
- Tracy, Sarah, Alberts, J. Why define myself as a low-status organizational victim?: The challenges of telling stories about workplace bullying. National Communication Association (Nov 2005).
- Tracy, Sarah, Myers, K, Scott, C. Transforming complexity and absurdity to comedy and identity affirmation: A grounded multisite analysis of humor and organizational sensemaking. National Communication Association (Nov 2005).
- Tracy, Sarah. Designing, teaching and managing the qualitative communication methods course. National Communication Association (Nov 2005).
- Alberts, J, Lutgen-Sandvik, P, Tracy, Sarah. Escalated incivility: Analyzing workplace bullying as a communication phenomenon. International Communication Association (Jun 2005).
- Tracy, Sarah. Finding the feeling of workplace bullying: A qualitative analysis of bully target narratives, drawings and metaphors. Fifth annual UC-Davis Conference on Qualitative Research (Mar 2005).
- Lutgen-Sandvik, P, Tracy, Sarah, Alberts, J. Burned by bullying in the American workplace: A first time study of U.S. prevalence and delineation of bullying "degree". Western States Communication Association (Feb 2005).
- Tracy, Sarah. Performing organizations, organizing performance: Negotiating a third space between performance studies and organizational communication. Western States Communication Association (Feb 2005).
- Tracy, Sarah. Paradoxes of the humanized organization: Lessons learned from the qualitative study of correctional officers. National Communication Association (Nov 2004).
- Tracy, Sarah, Lutgen-Sandvik, P, Alberts, J. Is it really that bad? Exploring the emotional pain of workplace bullying through target narratives, drawings and metaphors. National Communication Association (Nov 2004).
- Lutgen-Sandvik, P, Tracy, Sarah, Alberts, J. Investigating bullying in the United States: A communicative approach. 4th International Conference on Bullying and Harassment in the Workplace (Jun 2004).
- Tracy, Sarah. Moving beyond dissonance for understanding the discomfort of emotion labor: A qualitative analysis of correctional officers. Western States Communication Association (Feb 2004).
- Tracy, Sarah. Myths or consequences: Widening the circle of the public work (life) or private (work) lives. Western States Communication Association (Feb 2004).
- Tracy, Sarah, Scott, Clifton. Sexuality, masculinity and taint management among firefighters and correctional officers: Getting down and dirty with "America's heroes" and the "scum of law enforcement.". National Communication Association (Nov 2003).
- Tracy, Sarah, Trethewey, A. Producing the real self--fake self dichotomy: A critical examination of organizational discourse and identity. International Communication Association (May 2003).
- Tracy, Sarah. Getting into an organization to do research. Organizational communication. International Communication Association (May 2003).
- Tracy, Sarah. Let's Talk About Sex: The Commodification and Organization of Sexualities. Western States Communication Association (Feb 2003).
- Tracy, Sarah. Scholarship on stage: The researchers, artists and audiences of ethnotheatre. Western States Communication Association (Feb 2003).
- Tibbles, P, Messman, S, Tracy, Sarah. An examination of how internet usage may enhance learning for two versions of the basic course: A live large-lecture and a television broadcast lecture. National Communication Association (Nov 2002).
- Tracy, Sarah. Contradiction and paradox in a total institution of mistrust. National Communication Association (Nov 2002).
- Tracy, Sarah. Emotion and correctional officers: A study of emotion norms, performances, and unintended consequences in a total institution. National Communication Association (Nov 2002).
- Tracy, Sarah. Navigating the limits of a smile: A case analysis through creative analytic practice ethnography. National Communication Association (Nov 2002).
- Tracy, Sarah, Myers, K, Scott, C. Humor as organizational sense-making: A qualitative multisite analysis of dirty workers. National Communication Association (Nov 2002).
- Tracy, Sarah, Trethewey, A. Theorizing the Persistence of the "Real" Self: A Critical Examination of Organizational Discourse, Identity, and Power. National Communication Association (Nov 2002).
- Tracy, Sarah. Managing fractured identities in total institutions: Intersections among societal stereotypes, organizational constructions and private understandings. Western States Communication Association (Feb 2002).
- Sandvik, Pam, Alberts, Janet, Tracy, Sarah. The Communicative Nature of Workplace Bullying and Responses to Workplace Bullying. Organizational Communication Panel
- Tracy, Sarah, Alberts, Janet, Rivera, Kendra. How to Bust the Office Bully. Spotlight Panel on Workplace Bullying
2016-2018 –Jeanne Lind Herberger Chaired Professor (elected by faculty peers; recognizes excellence in scholarship; The Hugh Downs School of Human Communication, ASU)
2015 Emerald Literati Network Awards for Excellence, Highly Commended article. http://www.emeraldgrouppublishing.com/authors/literati/awards.htm?year=2015
Top Four Paper Award, Organizational Communication Division, National Communication Association, 2015
Grazier Keynote Scholar, University of S. Florida, April, 2015 http://communication.usf.edu/about/grazier/
University of N. Carolina-Charlotte Communication Week Keynote Lecturer, April, 2015
Marsico Visiting Scholar, University of Denver, January, 2014
Bill Eadie Distinguished Award for Top Scholarly Article from the Applied Communication Division of the National Communication Association, 2012
Top Four Paper Award, Health Comm. Division, National Communication Association, 2012
Top Four Paper Award, Organizational Communication Division, Western States Communication Association, 2011
Keynote Speaker, James Madison University’s 32nd Communication Studies Conference. Getting Our Hands Dirty: Communicating, Organizing & Making a Difference, 2010
Published Article of the Year Award, Ethnography Division, National Communication Association, 2010
Top Paper Award, Ethnography Division, National Communication Association, 2010
Published Article of the Year Award, Applied Communication Division, National Communication Association, 2007
Promotion and Tenure Exemplar – Arizona State University (Named by University President as one of six faculty “exemplars” across the ~40 university P&T cases in 2006)
Published Article of the Year Award, Ethnography Division, National Communication Association, 2005
Top Paper Award, Organizational Communication Division, Western States Communication Association, 2005
Top Paper Award, Organizational Communication Division, Western States Communication Association, 2004
Winner, Gerald R. Miller Outstanding Dissertation Award, National Communication Association (across all divisions), 2001
Honorable Mention (First Runner Up), W. Charles Redding Dissertation Award, Organizational Communication Division, International Communication Association, 2001
Top Four Paper, Ethnography Division, National Communication Association, 2001
Top Paper, Organizational Communication Division, International Communication Assoc., 2001
Top Four Paper & Top Student Paper, Language & Social Interaction Division, International Communication Association, 1999
Top Four Paper, Language and Social Interaction Division, National Communication Association, 1997
Editorial Board Member for:
Journal of Applied Communication Research, 2014-present
Communication Monographs, 2013-present
Qualitative Research Reports in Communication, 2013-present
Management Communication Quarterly, 2002-present
Women and Language, 2010-2015
Communication Studies, 2002-2006; 2008-2015
Qualitative Communication Research, 2011-2013
Western Journal of Communication, 2006-2013
Communication Yearbook, 2011
Communication Theory, 2008-2011
Human Relations, 2007-2010
International Journal of Management Studies & Research, 2008-2009
Communication Research Reports, 2005-2007
National Communication Association (NCA) International Communication Association (ICA) Western States Communication Association (WSCA) Organization for the Study of Women and Language (OSCLG)
Ph.D. Students - Completed
Ph.D. Co-Advisor, Margaret Hinrichs. 2016. Negotiating (inter)disciplinary identity in integrative graduate education.
Ph.D. Committee, Amy Jung, 2016. Communication strategies contributing to the positive identities of third culture kids: An intercultural communication perspective on identity.
Ph.D. Advisor, Louise Clark, 2015. Grieving adolescents co-perform collective compassion in a concert of emotions as they Stop! In the Name of Love at Comfort Zone Camp.
Ph.D. Co-Advisor, Trisha K. Hoffman, 2015. Exploring Communal Coping: Witnessing the Process of Empowerment Unfold During Shared Medical Appointments.
Ph.D. Co-Advisor, Tara Franks, 2015. Hair Raising Humor: A Critical Qualitative Analysis of Humor, Gender, and Hegemony in the Hair Industry.
Ph.D. Advisor, Shawna Malvini Redden, 2013. How discourses cast airport security characters: A discourse tracing and qualitative analysis of identity and emotional performances.
Ph.D. Committee, Timothy Huffman, 2013. Organizing compassionate communication: Pragmatic fieldwork with nonprofits and homeless young adults. Employment: Tenure-
Ph.D. Advisor, Jennifer Scarduzio, 2012. Emotion cycles, sensegiving, and sensebreaking in the municipal courtroom.
Ph.D. Committee, Amy Way, 2012. Apprentices & worker bees: Discursive constructions of youth’s work identity.
Ph.D. Committee, Yvonne Montoya, 2012. Hispanic entrepreneurs’ anticipatory work-life socialization: Conceptual analysis of narrative accounts.
Ph.D. Committee, Jie Young Kong, 2012. Opening fields through Aikido: An embodied dialogic practice at a martial art dojo.
Ph.D. Advisor, Kendra Rivera, 2010. Emotional labor, dirty work and the “face of immigration” at the U.S. Border Patrol.
Ph.D. Advisor, Deborah Way, 2010. Recognizing, relating and responding: Hospice workers and the communication of compassion.
Ph.D. Committee, Lucas Messer, 2010. Queer migrant culture: Undocumented queer Latinos and queer clubs in Phoenix.
Ph.D. Committee, Emily Cripe, 2010. Breastfeeding Support Explored through Mixed Methods: How Support Groups can Function as an Effective Health Intervention.
Ph.D. Committee, Karen Stewart, 2010. From ritual to spectacle: A narrative journey into the communal heart of public art at the Burning Man festival.
Ph.D. Committee, Miriam Sobre, 2009. More than the sum of its parts: The story of a cosmopolitan third culture social support group.
Ph.D. Committee, Marianne LeGreco, Spring 2007. Consuming Policy: Organizing School Meal Programs to Promote Healthy Eating Practices.
Ph.D. Committee, Shelley Erickson (Justice Studies), Fall 2007. Engineering the hidden curriculum: How women doctoral students in engineering navigate belonging.
Ph.D. Co-Advisor, Kurt Lindemann, Summer 2006. Living out of bounds, pushing toward normalcy: (Auto)ethnographic performances of disability and masculinity in wheelchair rugby.
Ph.D. Committee, Andrea Lewis, Summer, 2006. Communicating lesbian identity: Critically analyzing popular culture representations and occupational narratives.
Ph.D. Advisor, Pamela Lutgen-Sandvik, Summer 2005. Water smoothing stones: Subordinate resistance to workplace bullying.
Ph.D. Committee, Clifton Scott, Spring 2005. The discursive organization of risk and safety: How firefighters manage occupational hazards.
M.A. Students – Completed
Committee Member, Kaitlin Vortherms, 2016. Engineering Empathy. School of Sustainable Engineering and the Built Environment.
Advisor, Elizabeth K. Eger (formally Rush), 2010. The Conceptual Construction of Innovation: Performance Labor to Manufacture Mood, Chase Goals, and Assemble Success in Incubator Organizations.
Committee Member, Amy Way, Spring, 2008. On your mark: Constructing an alternate discourse of femininity through running.
Advisor, Yvonne Montoya, 2005-2007. Advised through comprehensive exams and thesis prospectus defense. She forego completion and entered straight into the ASU PhD.
Committee Member, Erin Gavin, Spring 2007. Breaking Through the Glass Ceiling: Women Helping Women Climb the Corporate Ladder.
Advisor, Sundae R. Bean. Summer, 2006. Exploring tourist-host encounters through communication, culture and identity.
Co-Advisor, Jennifer Mease. Summer, 2005. Doing white identity, (un)doing whiteness: A field study at the intersection of white identity and the discourse of whiteness.
Committee Member, Milissa Hutloff Koehler. Fall, 2005. Politics of privacy: The handling of privacy violations experienced by graduate teaching assistants.
Co-Advisor, Sara McKinnon, Summer 2004. Navigating Deserts: Interpretive Research of the “Lost Boys of Sudan” Identity and Settlement.
Advisor, Kimberly Cantrell, Summer, 2003. The language of power: Tensions of cultural identity, power, and language negotiation onboard a multicultural cruise ship.
Committee Member, Marianne LeGreco, Fall 2002. Organizing the Politics of Public and Private: A Case Study of the First Governor-Mom.
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Professional Leadership and Service Positions
Nominating Committee Member (2016-2017), National Communication Associations (meet annually, and throughout year recruit, deliberate and determine candidates for committees across the association).
Past Chair (2016), Chair (2015), Vice-Chair & Program Planner (2014), Vice-Chair Elect & Preconference Program Planner (2013) Ethnography Division, National Communication Association.
Chair (2014), Vice-Chair (2013), Member (2012), Doctoral Education Committee, National Communication Association, 2012-2014.
Program Planner (2014 & 2015). The Conference on Ontological Inquiry. University of California Los Angeles, March, 2015. Contact: Tony Zampella.
Program Planner (2014 & 2015) and Chair (2016); Organizational Communication Application Domain. The Conference on Organizational Communication Traditions, Transitions, and Transformation. Austin, Texas. http://www.commstudies.txstate.edu/organizational-conference.html
Chair & Program Planner (2006-2007) and Vice-Chair (2005-2006), Organizational Communication Interest Group, WSCA.
Program Planner / Scholarship Chair, The 2nd Annual Nuevo Dia Southwest Organizational Communication Conference, Arizona State University, Tempe, AZ; January, 2005.
Co-Secretary & Executive Committee, Organizational Commun. Division, NCA, 2003-2005.
Member/Referee, Ethnography Division Awards Committee, NCA, 2005.
Member/Referee, Organizational Communication Division Awards Committee, NCA, 2002.
Member, Student Affairs Committee, ICA, 2001-2003.
Secretary, Organizational Communication Division, WSCA, 2002-2003.
Member, Board of Directors, International Communication Association, 1999-2001.
Co-chair, Student Affairs Committee, International Communication Association, 1999-2001.
Co-chair, Membership Committee, Organizational Communication Division, ICA, 2001.