Kofi Wood

Technical Product Manager: Enterprise Technology, Arizona State University     

October 2024 – to date                                                         

• Lead AI product and program initiatives supporting responsible AI adoption across a university ecosystem of 150,000+ students and faculty.
• Manage cross-functional workstreams across engineering, design, data, academic stakeholders, and institutional leadership to deliver AI-powered tools that support teaching, learning, and operational innovation.
• Own roadmap, requirements, success metrics, and stakeholder alignment for AI-native platforms, including builder tools, learning systems, and persona-based educational simulations.
• Translate complex AI capabilities such as retrieval grounding, prompt orchestration, streaming inference, and multimodal workflows into practical tools for non-technical and technical audiences.
• Drove 40% increase in monthly active users and 65% improvement in retention through telemetry analysis, stakeholder feedback, and iterative product improvements.
• Led development of a persona-based AI learning platform for Edson College of Nursing, enabling simulation-driven clinical communication and decision-making practice.
• Develop executive-ready updates, implementation plans, and program documentation to support institutional AI adoption and responsible deployment.
  
   

AI Engineer: Mastercard Foundation     

August 2025 – to date                                                          

• Design and deploy AI systems that support the Foundation’s internal knowledge access, productivity, and responsible AI transformation efforts.
• Architected an enterprise Retrieval-Augmented Generation platform enabling conversational access to organizational knowledge across teams.
• Built ingestion, indexing, retrieval, and evaluation workflows to improve grounding, answer accuracy, reliability, and policy alignment.
• Increased platform adoption by 800% across internal users following rollout of the KnowledgeBot / KBBot system.
• Partner with cybersecurity, infrastructure, governance, and leadership stakeholders to ensure AI systems meet organizational standards for responsible and secure deployment.
• Translate technical AI capabilities into practical staff-facing workflows, training materials, and executive-level recommendations.
• Support impact-oriented AI adoption by helping teams identify high-value use cases, evaluate risks, and operationalize AI tools responsibly.
  
   

AI Model Trainer: Handshake AI (Project Spectra Fellow)     

November 2025 – December 2025                                                       

• Trained and evaluated LLM systems through structured feedback, prompt refinement, and model response assessment.
• Improved LLM response accuracy and relevance by 20–35% through iterative prompt optimization and evaluation cycles.
• Reduced hallucination rates and inconsistent outputs by 15–25% across evaluated tasks.
• Increased task success and alignment with user intent by 25%+ through structured review and feedback processes.
• Evaluated model outputs for helpfulness, clarity, accuracy, and responsible response behavior.

User Experience Designer: Edplus, Arizona State University     

January 2024 – January 2025                                                          

• Redesigned the Baobab educational platform serving 200,000+ users, increasing daily active users by 45%.
• Conducted 50+ user interviews and usability testing sessions to identify barriers to access, engagement, and learning outcomes.
• Synthesized user research into product recommendations, implementation priorities, and stakeholder-ready insights.
• Collaborated with stakeholders to integrate GenAI-powered learning features, increasing engagement with AI tools by 25%.
• Supported inclusive digital learning experiences through user-centered design, accessibility-minded research, and iterative prototyping.

Product Development Lead: Wami Agro Ghana Limited

March 2023 – January 2024                                                         

• Led development of an AI-powered agritech platform serving 20,000+ users, focused on improving agricultural decision-making and data access.
• Defined AI product roadmap and managed cross-functional delivery across product, engineering, operations, and stakeholder teams.
• Implemented predictive analytics features to improve crop yield forecasting, resource allocation, and farmer support workflows.
• Increased data processing efficiency by 30% through machine learning optimization.
• Improved user retention by 35% through stakeholder feedback, feature prioritization, and iterative product improvements.
• Delivered scalable AI deployments in a mission-driven agricultural context, supporting technology access and economic resilience for users.

Founder and AI Product Manager: Limitless Artificial Intelligence

July 2018 – July 2023        

• Founded and led development of AI-native products focused on education, academic support, wellness, and knowledge access.
• Built zero-to-one AI tools including tutoring systems, agentic academic assistants, and multimodal learning applications.
• Designed AI workflows combining LLM APIs, retrieval pipelines, prompt systems, and lightweight orchestration layers.
• Rapidly prototyped and evaluated AI tools with users to understand adoption barriers, learning outcomes, and product-market fit.