Sarah Martin

Organizational Communication and Knowledge Management in Complex Institutions

Dr. Martin's primary research examines how government, defense, and enterprise organizations design, manage, and distribute critical information across digitally mediated environments. Drawing on rhetorical theory and organizational communication frameworks, her work investigates how communication infrastructure shapes institutional decision-making, knowledge transfer, and leadership capacity. A particular focus is the role of technical and professional writing practices in organizational sense-making, documentation systems, and the communication of expertise within complex institutions.

Digital Transformation, Civic Technology, and Institutional Usability

Her work also applies user-centered design, user experience, and human-computer interaction frameworks to public and civic organizations undergoing digital change. This research explores how government and defense institutions design digital services that are accessible, usable, and aligned with mission requirements, with particular attention to the organizational leadership decisions that drive successful technology adoption and organizational performance.

Leadership Development and Experiential Learning

Dr. Martin's teaching approach centers on experiential and immersive learning models that develop the communication competencies leaders in business, government, and defense organizations need to perform across complex institutional environments. This approach has particular relevance for MBA and executive education programs, veterans' transition, and professional and organizational development initiatives focused on building adaptive, globally competent leaders.