Creative, customer-centric professional passionate about innovation and service excellence. Committed to exceeding expectations and driving satisfaction, alignment, and success.

As Director for Student Success Innovations in the Office of the University Provost, Crystal implements digital programs to drive student engagement and coordinated retention communications across ASU.

Adegoke Oke's research focuses on understanding innovation management practices in manufacturing, service and supply chain organizations. He is also a visiting professor with University of Pretoria and Lagos Business School.

Professor, Entrepreneur, Board Member, Keynote Speaker, Consultant, international experience living/working in Asia, Europe, North America and Latin America.

Mauricio Mejía is a Professor of Design at Arizona State University. His current work is about strategic design, with a specific interest in user experiences, service design, co-design, and design futures.

Expertise Areas: Entrepreneurship, IT Strategy and Innovation, IT Supply Chain Interface, Service Innovation, Supply Chain Mgmt & Strategy, Sustainable Supply Chain Mgmt, Venture Capital.

Mende's research focuses on services, consumer-firm relationships, and the positive effects of marketing on consumer and societal well-being.