Kathleen Andereck's research focuses on the tourism experience from the perspective of both visitors and residents particularly as it applies to sustainable tourism.

Computing educator working on development of learner-centered programs to support first-year engineering students; on research in affective computing, AR, HCI, and software engineering; and as coordinator of Capstone courses

Creative, customer-centric professional passionate about innovation and service excellence. Committed to exceeding expectations and driving satisfaction, alignment, and success.

Prewitt is a Certified Professional in Accessibility Core Competencies with 25+ years of experience in web, UX, management and content writing. Expertise areas include usability, UX, and digital accessibility.

As Director for Student Success Innovations in the Office of the University Provost, Crystal implements digital programs to drive student engagement and coordinated retention communications across ASU.

Certified Business Analysis Professional, CBAP Specializing in Agile development and continious improvement in higher ed applications.

Mary Jo Bitner is one of the founders of the service marketing discipline, committing her career to the study of customer satisfaction, customer-employee interactions, servicescapes, and technology delivered service.