Kathleen Andereck's research focuses on the tourism experience from the perspective of both visitors and residents particularly as it applies to sustainable tourism.

Computing educator working on development of learner-centered programs to support first-year engineering students; on research in affective computing, AR, HCI, and software engineering; and as coordinator of Capstone courses

A highly creative and customer-centrist professional with a passion for innovation and service excellence. Motivated to exceed expectations and deliver results that drive customer satisfaction, alignment, & business success.

Prewitt has more than 25 years of web design and development, UX, management and content writing experience, in addition to 30 years of experience in print design.

Certified Business Analysis Professional, CBAP Specializing in Agile development and continious improvement in higher ed applications.

Mary Jo Bitner is one of the founders of the service marketing discipline, committing her career to the study of customer satisfaction, customer-employee interactions, servicescapes, and technology delivered service.